Product full-stack developer (Ruby on Rails - React.js)

At **Shipup**, our mission is to create a seamless, proactive and branded post-purchase experience for online retailers. 🛍

If you are used to buying online, you probably already went through the experience of losing your nerve for an order that encounters multiple incidents. **For online retailers, a poor post-purchase experience is a costly nightmare**: it drags down customer satisfaction, online reputation, and repeat purchase rate while inflating the volume of complaints at customer support.

Shipup is **a SaaS company that tracks in real-time the orders and deliveries of online retailers** in order to create a seamless, branded, and reassuring post-purchase experience (proactive and live notifications, customized tracking pages, customer surveys at delivery…). Thanks to Shipup, ordering online is less stressful. Online shoppers are more satisfied, they complain less and buy again more.

The company has been created at the end of 2016 by Romain, Terence and Quentin : 3 co-founders from HEC Paris and Centrale Paris who used to work for Drivy (acquired by Getaround), Rocket Internet, Casper and Dashlane.

Shipup works with more than **500 brands in Europe and North America**, some of which are very successful digitally native brands (Cheerz, Blissim, Withings, Feed., Le Petit Ballon, Respire, Aime, Na-Kd, Ssense, Ysé, A.P.C. …) while others are larger, more traditional accounts (Leclerc, Carrefour, Intermarché, Go Sport, Yves Rocher…).

June 30th 2020: Shipup announces a 6m€ series A in order to open an office in New York and recruit 45 people in the next 18 months.

• Based in: Paris or full-remote position (1-hour difference from Paris timezone)
• Contract: Full-time permanent contract
• Manager: Charles, Engineering Manager
• Team: Engineering, online-shopper squad
• Start date: from September to January 2022
• Budget: from 50 to 70k€ (depending on the country) + BSPCE (only in France)

• ✊ Ownership
  We choose to be here and to do what we do. We are responsible for our objectives and for the output of our work.
• 💡 Initiative
  Taking action without direction from above to improve our knowledge and come up with solutions to problems. Initiative is a key reason for success, and places an obligation not to stifle it.
• 👨‍👦 Empowerment
  We encourage those below us to take action and support them if they make mistakes. We explain what we want accomplished and allow flexibility in how it is accomplished.
• 🧸 Caring
  Being concerned about our co workers, our customers and the customers of our customers.
• 🏋️‍ Ambition
  Always seeing bigger and having a strong desire and determination to succeed.

1. Build new product features
2. Optimize our current platform (code, test, scalability)
3. Onboard new clients, integrate new e-commerce platforms and carriers

• You’ll help us scale Shipup as a mission critical tool for online retailers to offer best-in-class post-purchase experience to their millions of customers.
• You’ll build new product features from start to finish : through conception, research, documentation, maintenance, and polish.
• You’ll build improvements to performance, reliability.
• You’ll work on key initiatives to keep our system elegant and productivity high — such as improving our code, monitoring and infrastructure and building out our testing framework.
• You’ll build and improve processes and internal tools with simplicity and productivity in mind.

• Online-shopper perceived value : this squad has the ownership of all features that are directly dedicated to end-customers. Squad members will focus on features for which the benefits are mainly perceived by / or directed towards the latter.
• Merchant perceived value : this squad has the ownership of all features that benefit directly the Merchants. Squad members will focus on providing our merchant’s operations and CS teams with the tools and resources they need to be successful.

• Multidisciplinary teams following the squad philosophy : get one Lead Developer, one Product Manager and one Product Designer in each team
• Good & recognized development practices: review groups, pair-programming, continuous delivery, slack time, extensive documentations…
• Quarterly roadmap executed in 2 weeks sprints with integrated feedback loops
• On-call process : each week, a different member of the team has to take care of the application monitoring as well as customer requests and issues. It’s a great opportunity to be closer to the end-user and collaborate with other Shipup teams.

• Ruby on Rails and Go backend
• React (ES6 + Webpack + Redux) frontend
• Hosted on GCP
• Datadog, LogDNA, Sentry for monitoring
• Monolithic infrastructure + introduction of microservices (for about a year, 3 services today)
• PostgreSQL + Elasticsearch + RabbitMQ + Redis for storage
• Kubernetes + Docker for ops

• Asana, project management tool
• Slack, messaging platform
• Notion, documentation platform
• PayFit, payroll & compliance for french talents
• Lattice, people success platform
• Deel, payroll & compliance for international talents

• You’ve at least 1 year of experience on a product experiencing rapid-growth — your work is well-crafted and well-tested for scale.
• You can readily learn most technologies as you go. To you, technologies are about tools and tradeoffs, not an ideology.
• You care about the business implications of anything you build. You’re not just going after cool stuff — you understand the balance between craft, speed, and the bottom line.
• You have backend and infrastructure experience — though you’d still consider yourself full-stack.

• You’re fluent with Ruby and React